Hi Larry,
I'm glad to hear that Moss took care of the problem ( after it was made public
on
the list ). Should we all be wondering why it wasn't taken care of while it was
still a private matter? or is there a simple explanation for that too?
One of the great benefits of the internet and lists like this is, it returns a
little control back to the consumer. We've all heard of divide and conquer;
well,
it has gotten a little harder to divide us and conquer us when it is so easy for
us to compare notes.
Jim
Larry Dickstein wrote:
> BOB HILL wrote:
>
> > Well after my e-mail, Kelvin Dobb from Moss Motors sent me and e-mail and
> > has personally tracked everything down for me and it is just a matter of
> > time until I see my refund.
> >
> > Since I brought the problem to the attention of the list, I thought I
> > shoudl bring the fact that Moss has handled it so well also to the
> > attention of the list.
> >
> > Moss has renewed my faith in customer service once again
>
> In the spirit of customer service, Kelvin helped me w/ a problem that I had
> w/ my coil over suspension. The first persons I talked to didn't help for
> some reason--lack of knowledge, time, or you pick your answer. Anyhow,
> Kelvin had some suggestions and the problem is now solved. So my suggestion
> would be that if you get someone who cannot help, try again. I hesitate to
> suggest that you ask for Kelvin as I'm sure he has a lot to do. Anyhow, Moss
> is now again on my good list!
>
> --
> Larry Dickstein
> Lone Jack, MO
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