BOB HILL wrote:
> Well after my e-mail, Kelvin Dobb from Moss Motors sent me and e-mail and
> has personally tracked everything down for me and it is just a matter of
> time until I see my refund.
>
> Since I brought the problem to the attention of the list, I thought I
> shoudl bring the fact that Moss has handled it so well also to the
> attention of the list.
>
> Moss has renewed my faith in customer service once again
In the spirit of customer service, Kelvin helped me w/ a problem that I had
w/ my coil over suspension. The first persons I talked to didn't help for
some reason--lack of knowledge, time, or you pick your answer. Anyhow,
Kelvin had some suggestions and the problem is now solved. So my suggestion
would be that if you get someone who cannot help, try again. I hesitate to
suggest that you ask for Kelvin as I'm sure he has a lot to do. Anyhow, Moss
is now again on my good list!
--
Larry Dickstein
Lone Jack, MO
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