This sounded awfully familiar, so I checked the list archives. Sounds
like a pattern! The email quoted below had a couple of replies that
detailed similar experiences. Fortunately, the individual below
registered his complaint on the British parts supplier "Monster" list on
the Scions of Lucas webpage at
http://www.team.net/sol/britpart.html#monster.
I heartily suggest checking both the mailing list archives and the
Monster list before doing business with any vendor. Be forewarned,
however, that the Monster list is only updated through contributions, so
the information may be dated.
David Littlefield
Houston, TX
'62 MGA MkII
'51 MGTD
'88 Jaguar XJ-S
Date: 14-May-1997 00:47:31
From:
Subject: Really, REALLY, bad service from M&G Vintage
Those of you who have happened to read my sparce in the past might know
how
much I jump for joy at the mention of Apple Hydraulics. Well, it's time
to
go the opposite direction on someone.
Two weeks or so ago I ordered a fender mirror from M & G Vintage Auto in
Tuxedo Park, NY. I was told that it would take ten days for the mirror to
reach me. This morning I called to see what the status of the order was
(I
really miss that view in daily traffic). After being put on hold several
times I was told by the person on the other end he'd call me back in a
few
minutes. I waited for a while and then set to work with my son on the
front
end of his Maxima.
About noon or so I called them back to follow up on it and was told that
probably what had happened was that, since a bunch of the staff had gone
to
a car show last week, nothing had been done about my order, but he'd
check
on it and get back to me in ten minutes.
A half hour later I called back. I was given to a guy in the shop, yclept
George Kandinsky, who told me that when I had made my order, the guy who
had
taken it had come back into the shop and asked him about the mirror I was
asking for and mentioned that I had asked him about the company's return
policy. George told me that he had told the guy it was just some joker
who
really wasn't interested in buying anything and that he should just
ignore
the whole thing. IOW, blow off the order. (So, all the wile they were
telling me this sob story about car shows, they never intended to send it
in
the first place.) When I told George that I was not a joker and I did in
fact need and want the mirror in question, he went into a long tirade
about
how he pays the guys in the parts department $15 an hour and with the
time
it takes to process an order for some yutz who's just going to return it
because it doesn't meet his standards he's not going to make any money in
the business. When I asked to speak to the owner he told me the guy
(George
Kroupp) never comes by and I'd have a hard time catching him. At one
point
in the conversation he called me a yutz and a joker directly, and then
said
the call was over and hung up.
I don't know how some peole stay in business. A little while later I
called
Moss, whose catalog M & G had referred to, and who had told me to call M
& G
in the first place because they didn't have what I was looking for and
discovered that they indeed DID have the part. I ordered it for $5 less
than
M & G were going to charge me for it.
Then I tried to call the Better Business Bureau in Tuxedo Park and found
out
that you have to PAY to report bad business practices. 900 number or
charge
it to your credit card. I kind of wonder what else comes with the call.
BABES?
Glenn "Friday the 13th came on a Tuesday this month" Schnittke
-----------------------------------------
No one in Tuna knows what I do for a living.
Why should they care what I say?
Glenn Schnittke Recovering Musician
Nashville TN 615-385-2800
On Tue, 22 Aug 2000 12:35:42 -0500 Ray Kunst <RKunst@C-K.com> writes:
> Hello MG Friends,
What is the problem with suppliers?
We give them
> business, pay them the price they ask for, and if we have a
> problem they treat us like S****!
I recently ordered what I was
> told was a NOS part, and when it arrived in
> the mail, it was obviously a used part. When I called up the
> supplier, he
> became belligerent, called me names, used foul language, and hung up
> on me.
> I called him back a few minutes later, and asked him why I was
> treated in
> such a manner, when I was tying to be nice and rectify the
> situation. He
> then went into a rant about how (we) originality freaks expect to
> get good
> quality 30 year old parts, how we are a pain in the a** to work
> with, and
> continued to treat me like a moron, and right before he hung up on
> me for
> the second time said, "so what are you going to do about it!
I paid
> top dollar for this part. $30 over a brand new part from Moss.
Well
> here I am, and this is what I plan to do.
Be forewarned,
M & G
> Vintage Auto
Owner: George
1 Route 17, P.O. Box 226
Tuxedo, NY
> 10987
www.vintageautogroup.com
Tel. 914.753.5900 Fax.
> 914.753.5613
e-mail: romancars@hotmail.com
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