I agree with you, I'd rather pay a little extra knowing the part is made of
quality material and all the parts are there. Sure hope the parts are
monetarily cheaper and not "cheaper" made--although they usually go hand in
hand. Kinda sounds like the actual part could fit many applications and may
not be specifically made for your truck as maybe whey the extra hardware.
But at least they responded to your situation, you would want to think that
your email would spark them to ensure their products are for the correct
application, but sounds like the next guys purchasing an antenna will have
the same delimma you did unless they look into it.. --wayne
At 12:36 PM 7/1/03 +0000, Duff Karen ES-19 103 FW/EM wrote:
>Since I didn't receive the response I thought I should have, I thought I
>would share my experience with all of you. Let me first say, that I am a
>newbie, we all know that, so if you feel that this is acceptable, well then
>you let me know...maybe I shouldn't expect so much from this vendor.
>
>Ordered a new antenna for my 53 chevy...it arrived about a week later...cost
>49.95... Of course I wanted to install it right away (no patience)...after
>reading the directions several times and looking through the parts, I
>realized there were some parts missing and then there were some included
>that I didn't see a place for...Long story short, I called the company, and
>they said I did receive the right package of hardware...and could not
>explain what the extra unknown stuff was for, or why the necessary hardware
>was not included...and proceeded to say nicely go to the hardware store and
>pick up the rest. End of story...for now..
>
>so I also sent them an email...just as a friendly reminder of the issue
>asking them to really take the time and look into it and correct this
>problem, because there is nothing like waiting for a part and then not being
>able to install it when it arrives because there were parts missing.
>
>I got a response from the same person I had on the phone saying, let me
>quote "I'm the one that you talked to on the phone the other day, but thanks
>for reminding me. I'm sorry that you had such a bad experience with this
>part. Most all of our products that we sell are nice products, and are
>cheaper than anybody else. Sometimes when you buy from manufacturers things
>after 10 to 20 years , something might slide by without being noticed, such
>as this part. We will try to do better in the future. Again we are sorry
>that you had such a bad experience with this part,and I hope you can feel
>that you can do business with us in the future." end quote.
>Maybe I"m old fashioned at my young age, but I would have liked to have
>heard them say...we're fixing the problem and this won't happen again in the
>future.....not, most of our products are nice and cheaper... I did send a
>response asking them if they were going to fix this problem or if they were
>going to continue shipping this product as is... Of course, no response...
>Maybe you don't agree with me...that's fine, but if you get anything out of
>this long message, it should be, that you shouldn't order your antenna from
>Chevy Duty. I know that I'm willing to spend a little extra money if it
>means good service and good products...so price isn't always the biggest
>factor!
>
>Karen Duff
>53 3100
>oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
Wayne Osborne
http://www.chevytrucks.org
http://www.chevytrucks.org/wayne
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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