Sorry to hear about your problems with Chevy Duty. This isn't normal
for them, they are usually very willing to work with errors.
Now if it was something small missing like a sheet metal screw, I
would just go ahead and get it locally. If it was a specific part
that is not generally available, then by all means they should try
to make it right. That's my humble opinion and no, I have no connection
with Chevy Duty other than being a customer.
Bruce K
57 3200
Mt. Iron, MN
At Tuesday, 1 July 2003, you wrote:
>Since I didn't receive the response I thought I should have, I thought
I
>would share my experience with all of you. Let me first say, that
I am a
>newbie, we all know that, so if you feel that this is acceptable,
well then
>you let me know...maybe I shouldn't expect so much from this vendor.
>
>Ordered a new antenna for my 53 chevy...it arrived about a week
later...cost
>49.95... Of course I wanted to install it right away (no patience).
.after
>reading the directions several times and looking through the parts, I
>realized there were some parts missing and then there were some
included
>that I didn't see a place for...Long story short, I called the company,
and
>they said I did receive the right package of hardware...and could not
>explain what the extra unknown stuff was for, or why the necessary
hardware
>was not included...and proceeded to say nicely go to the hardware
store and
>pick up the rest. End of story...for now..
>
>so I also sent them an email...just as a friendly reminder of the issue
>asking them to really take the time and look into it and correct this
>problem, because there is nothing like waiting for a part and then
not being
>able to install it when it arrives because there were parts missing.
>
>I got a response from the same person I had on the phone saying, let me
>quote "I'm the one that you talked to on the phone the other day,
but thanks
>for reminding me. I'm sorry that you had such a bad experience with
this
>part. Most all of our products that we sell are nice products, and are
>cheaper than anybody else. Sometimes when you buy from manufacturers
things
>after 10 to 20 years , something might slide by without being noticed,
such
>as this part. We will try to do better in the future. Again we are
sorry
>that you had such a bad experience with this part,and I hope you
can feel
>that you can do business with us in the future." end quote.
>Maybe I"m old fashioned at my young age, but I would have liked to have
>heard them say...we're fixing the problem and this won't happen
again in the
>future.....not, most of our products are nice and cheaper... I
did send a
>response asking them if they were going to fix this problem or if
they were
>going to continue shipping this product as is... Of course, no
response...
>Maybe you don't agree with me...that's fine, but if you get anything
out of
>this long message, it should be, that you shouldn't order your antenna
from
>Chevy Duty. I know that I'm willing to spend a little extra money if it
>means good service and good products...so price isn't always the
biggest
>factor!
>
>Karen Duff
>53 3100
>oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
>
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