I've been buying parts from Chevy Duty for the last couple of years and have
always had excellent service. I'm sorry to hear you had a bad experience.
Thanks,
Steve
At Tuesday, 1 July 2003, you wrote:
>Since I didn't receive the response I thought I should have, I thought
I
>would share my experience with all of you. Let me first say, that
I am a
>newbie, we all know that, so if you feel that this is acceptable,
well then
>you let me know...maybe I shouldn't expect so much from this vendor.
>
>Ordered a new antenna for my 53 chevy...it arrived about a week
later...cost
>49.95... Of course I wanted to install it right away (no patience).
.after
>reading the directions several times and looking through the parts, I
>realized there were some parts missing and then there were some
included
>that I didn't see a place for...Long story short, I called the company,
and
>they said I did receive the right package of hardware...and could not
>explain what the extra unknown stuff was for, or why the necessary
hardware
>was not included...and proceeded to say nicely go to the hardware
store and
>pick up the rest. End of story...for now..
>
>so I also sent them an email...just as a friendly reminder of the issue
>asking them to really take the time and look into it and correct this
>problem, because there is nothing like waiting for a part and then
not being
>able to install it when it arrives because there were parts missing.
>
>I got a response from the same person I had on the phone saying, let me
>quote "I'm the one that you talked to on the phone the other day,
but thanks
>for reminding me. I'm sorry that you had such a bad experience with
this
>part. Most all of our products that we sell are nice products, and are
>cheaper than anybody else. Sometimes when you buy from manufacturers
things
>after 10 to 20 years , something might slide by without being noticed,
such
>as this part. We will try to do better in the future. Again we are
sorry
>that you had such a bad experience with this part,and I hope you
can feel
>that you can do business with us in the future." end quote.
>Maybe I"m old fashioned at my young age, but I would have liked to have
>heard them say...we're fixing the problem and this won't happen
again in the
>future.....not, most of our products are nice and cheaper... I
did send a
>response asking them if they were going to fix this problem or if
they were
>going to continue shipping this product as is... Of course, no
response...
>Maybe you don't agree with me...that's fine, but if you get anything
out of
>this long message, it should be, that you shouldn't order your antenna
from
>Chevy Duty. I know that I'm willing to spend a little extra money if it
>means good service and good products...so price isn't always the
biggest
>factor!
>
>Karen Duff
>53 3100
>oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
>
===================================================================
EASY and FREE access to your email anywhere: http://Mailreader.com/
===================================================================
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
|