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[oletrucks] Good words for vendors

To: oletrucks@autox.team.net
Subject: [oletrucks] Good words for vendors
From: safesix@worldnet.att.net
Date: Tue, 02 Nov 1999 22:16:09 +0000
When I get good service from a vendor, I like to tell 
people on the list about it.

Several years ago I purchased a 12V wiper conversion kit 
from Patricks Antique Cars & Trucks of Casa Grande, AZ. 
This kit is made by New Port Engineering and is 
advertised in Street Rodder and all of the Classic Truck 
magazines. About a year after installation, 
the "Intermittent Delay" feature went haywire. Patrick's 
replaced it, no questions asked. All was fine until a 
couple of months ago, when the same thing happened.Even 
though the unit was long out of warranty, I called 
Patrick, who put me in touch with Bob at New Port. Bob 
asked me to send him the switch. He called after 
checking it out, and asked that I send him the motor, as 
the switch had tested out OK. 

Yesterday I received a completely repaired switch and 
motor assembly at no charge. A call to New Port 
determined that a contact in the motor had gone bad. 

This kind of service shows why vendors like Patrick's 
and New Port are the kind of folks that stand behind 
their products and know how to keep customers happy - 
the old-fashioned way. They may not always have the 
lowest initial price, but they do much more than just 
sell parts. People like this deserve our support. 

Jack / Winter Park FL
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959

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