Shrug, I can understand their shipping. Don't like it, but understand it.
I run into it myself, on both sides.
So I sell you a widget for $3. I paid $1. You pay by credit card (or
worse, paypal). There went $.70. right off the bat. Then there's the time
I spend printing your order, getting a box, packaging it (and the box and
packing materials aren't always free), running it to the post office (or
UPS). Just isn't worth it most times. One frequently loses money on little
orders that have to be shipped.
So they frequently charge a whopping shipping fee to try to cover their
losses on small orders. Don't like it, but other than refusing to sell
small orders, I don't see what a business is to do.
----- Original Message -----
From: "Jerry Stasyszen" <jerry.stasyszen@sbcglobal.net>
To: <spitfire-enthusiast@yahoogroups.com>; <nass@yahoogroups.com>;
<spitfires@autox.team.net>
Sent: Tuesday, March 14, 2006 5:45 PM
Subject: Victoria British LTD Word of Caution
> Since buying a Spitfire I have had to buy parts on line like most everyone
> else. Of all the suppliers I have dealt with MOSS, SpitBits, BPNorthwest I
> have been extremely satisfied. I thought that by going with a supplier
> closer to home I might be able to get my parts just a little quicker but
> what a surprise to discover that they would be the slowest most
> incompetent
> parts house around. I ordered my parts, paid with credit card and after a
> week of not getting my parts I called and was informed that my shipment
> was
> still sitting in the warehouse. The clerk gave me the "oh, we'll get it
> shipped tomorrow" story and you should have the parts by the end of the
> week. I asked what reason the shipment was delayed and was not given an
> answer. I told the clerk the parts and shipping had have already been paid
> and that I needed my parts as soon as possible.
>
> If you want you're parts in a reasonable amount of time, go through MOSS,
> SpitBits or BPNorthwest, they ship when the order is received. Victoria
> British is a Kansas based parts house, I could have walked to Kansas and
> back to Oklahoma in the amount of time they have delayed my parts
> shipment.
> They have lost this customer.
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