David,
That was pretty well said, sir.
WST
DWhitesdJr@aol.com wrote:
> Jack Woehrle, as "mouthpiece" of the SVRA wrote: "We all can't answer
> every
> letter or e-mail directly."
>
> I have been a loyal supporter of SVRA virtually since its creation. I
> have
> attended more SVRA events than anyone and seen it go through good
> times and
> not so good times. I have agonized over what I see as a downward
> spiral of
> the SVRA. Now I think I finally understand the problem.
>
> For a service organization to say that it can't answer every letter or
>
> e-mail, whether it comes from a customer or not, is either the height
> of
> arrogance or business stupidity. In either case, such an organization
> won't
> last long if it doesn't change its ways. The SVRA grew to be the
> prominent
> sactioning body because it cared about and ALWAYS communicated
> directly with
> its members. I hope there has been no change in that policy.
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