Richard,
Back in the late 80's I worked for a new foreign car dealer first selling cars
then in the service department. While many dealers are well intended, (and
many arent) often the dealer isnt the one who has to back up the warranty, GM
is. This is assuming that the warranty is one provided by GM and not dealer
offered. So the dealer will speak in generalities based upon their own
experience, then contact GM and see what will and wont be covered. GM and the
dealer will talk and the dealer will relate to you what GM will do. Sometimes
it is more beneficial to speak directly to the person making the decision, ie.
the GM rep for your area who is responsible for the decision. Explaining the
specifics about your situation to this person can get you quite a bit farther.
You will have the opportunity to explain that you dont abuse the truck and that
you are interested in the quality of GM products.Many dealers wont willingly
offer the number and name of the rep without you asking. In the foreign car
market each time a complaint or issue is raised regarding a specific dealer a
"red flag" is raised until the issue is resolved. It is a way they track
customer satisfaction, something that is very important these days. If you
have trouble getting a name and number from the dealer, then you can contact GM
directly by finding a customer service number to call online or calling another
GM dealer and asking them, explaining that you arent complaining about them but
you would like to contact GM directly.
I have kept this relatively short while still trying to give a decent
explaination. If you want more info, just let me know.
Cheers,
Aaron(with no hope of any vehicle covered under warranty despite the spam
offers I get online for car warranties)Topsham, Maine
|