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Palm Vx, IIIxe, IIIe issues

To: Gordon Acorn <gacorn@nortelnetworks.com>
Subject: Palm Vx, IIIxe, IIIe issues
From: Byron Short <bshort@AFSinc.com>
Date: Thu, 06 Jul 2000 14:03:52 -0700
There has been a relatively high instance of failure on Vx
models.  At least a couple of users had their Palms replaced
to see if they could cure the problem that way. Just the
other day John Coffey sent us info on what might be the real
reason why.  

We've strugged with the Vx, and a few months ago we had some
problems with some IIIxe's as well.  As it turns out,
several of these models have a factory DRAM component which
is faulty. 

To learn more, point your browser to
http://www.palm.com/support/dram/

You'll arrive at a page that tells about which machines are
affected, and will tell you if your machine is one of them,
as determined by the serial number.  Because the models
listed as effected are exactly the models that we've had
repeated problems with, I would encourage all Palm owners of
IIIxe, Vx, and IIIc models to check out this page.

To more directly answer Gordon's question, I would probably
still order the IIIe, even if it is listed as a three week
wait.  Recently I ordered another IIIe from Cyberian Outpost
http://www.outpost.com and I had it in about a week even
though they said it was backordered for 2 weeks.  The IIIe
remains the most robust Palm for our use, and a real bargain
at $149.  Outpost even includes US shipping for free. 

--Byron



Gordon Acorn wrote:
> 
> Hi,
> 
> I just got my Racer's bundle in the mail yesterday evening, and went out
> to get a Palm Pilot to use as a recording device (I don't have a
> notebook) only to be told everywhere I went that the IIIe, IIIx, and
> IIIxe are so backordered you might as well forget it.  I'm in Ottawa,
> ON, Canada BTW.  Most said at least 3 weeks for a IIIxe, and forget
> about the IIIe at all in Canada as the demand is so high in the US.
> 
> So, all that was available (and also in short supply) are the V, Vx, and
> IIIc.  Unfortunately, they are all quite a bit more expensive than the
> other III's.  Still, given the choice between nothing, a notebook, or
> spending the $500 for V, $570 for Vx, it's looking tempting.
> 
> Only thing I worry about is I've heard it mentioned that some of the
> newer Palms don't work so well for recording.  Is anyone using any of
> these models?  Any problems?  Models to avoid?
> 
> Thanks in advance!
> 
> -Gord
> A3 Jetta TDI, class B3 stock

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