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Great to hear of the helpful tech support from Moss BUT I am always
concerned when any company uses their customers to do their quality
control.
I have wasted many, many hours and lots of $ working with inferior
reproduction parts and for just that reason will ALWAYS opt for good used
originals even if they require substantial amounts of reconditioning.
M
On Thu, Feb 27, 2020 at 9:36 AM Michael MacLean <rrengineer.mike@att.net>
wrote:
> I just got off the phone with Moss technical. Steve answered after a
> short wait on hold. He took the time to pull the dust covers and the same
> splined hubs I have from stock to measure them. The same part numbers as
> my "oversize" grease cup covers that are now in stock are the correct size
> for the splined hubs I have! He measured one of the covers outer diameter
> at about 1.885". To further make this a good thing, he is going to credit
> my account the $50+ of the original cost of the wrong size cups I have,
> even though I bought them back in 2017. Usually you have only one year to
> return an item to Moss. He has no explanation for the grease cups that
> are .020 too big. Maybe a different manufacturer? In any case I ordered a
> set a few days ago hoping they would be a different size even though they
> are the same part number. I was just going to send them directly back if
> not right. According to Steve, if they were pulled just a couple of days
> ago they should be correct. We'll see. Supposed to be in the mail today.
> I will let you guys know later today if they fit because I know you are
> just on pins and needles about the outcome of this tragedy. ;^)
> Mike MacLean
> _______________________________________________
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<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:comic sa=
ns ms,sans-serif;font-size:small">Great to hear of the helpful tech support=
from Moss BUT I am always concerned when any company uses their customers =
to do their quality control. <br></div><div class=3D"gmail_default" style=
=3D"font-family:comic sans ms,sans-serif;font-size:small">I have wasted man=
y, many hours and lots of $ working with inferior reproduction parts and
for just that reason
will ALWAYS opt for good used originals even if they require substantial a=
mounts of reconditioning. </div><div class=3D"gmail_default" style=3D"font-=
family:comic sans ms,sans-serif;font-size:small"><br></div><div class=3D"gm=
ail_default" style=3D"font-family:comic sans ms,sans-serif;font-size:small"=
>M<br></div></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"=
gmail_attr">On Thu, Feb 27, 2020 at 9:36 AM Michael MacLean <<a href=3D"=
mailto:rrengineer.mike@att.net";>rrengineer.mike@att.net</a>> wrote:<br><=
/div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;bo=
rder-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div style=3D"f=
ont-family:times new roman,new york,times,serif;font-size:16px"><div dir=3D=
"ltr">I just got off the phone with Moss technical.=C2=A0 Steve answered af=
ter a short wait on hold.=C2=A0 He took the time to pull the dust covers an=
d the same splined hubs I have from stock to measure them.=C2=A0 The same p=
art numbers as my "oversize" grease cup covers that are now in st=
ock are the correct size for the splined hubs I have!=C2=A0 He measured one=
of the covers outer diameter at about 1.885".=C2=A0 To further make t=
his a good thing, he is going to credit my account the $50+ of the original=
cost of the wrong size cups I have, even though I bought them back in 2017=
.=C2=A0 Usually you have only one year to return an item to Moss.=C2=A0=C2=
=A0 He has no explanation for the grease cups that are .020 too big.=C2=A0 =
Maybe a different manufacturer?=C2=A0 In any case I ordered a set a few day=
s ago hoping they would be a different size even though they are the same p=
art number.=C2=A0 I was just going to send them directly back if not right.=
=C2=A0 According to Steve, if they were pulled just a couple of days ago th=
ey should be correct.=C2=A0 We'll see.=C2=A0 Supposed to be in the mail=
today.=C2=A0 I will let you guys know later today if they fit because I kn=
ow you are just on pins and needles about the outcome of this tragedy. ;^)<=
/div><div dir=3D"ltr">Mike MacLean<br></div></div></div>___________________=
____________________________<br>
rer" target=3D"_blank">http://www.team.net/donate.html</a><br>
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<br>
</blockquote></div>
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