Well I agree that VicBrit has a great stock of parts,
but the problem I have is when those great 18 year old
$6 an hour employees try sending me a part. For
instance I ordered a brake light switch one day. The
next day I realized I needed a battery tray and called
to see if I could add to the order. They had no
problem with that cause it wouldn't going out for
another day anyway (weekend). After I heard that I
tried buying a universal brake light switch at Pepboys
and it ending up working. Great, no shipping. SO I
called VB back and said cancel the brake switch, all I
want is the tray. Ok thats no problem, it is going
out tomorrow they said. Cool, so then I get my
package a couple days later. Rather small, hmmmm. I
open it up and it is a brake switch, the very part I
cancelled. I called and said whats up here? They
said sorry, keep it and we credit it and send the
tray. Cool. Then I get my tray. Sweet. The next
day what do I get...another tray! God #**3?'! THis
is really getting old! I called and waited for some
lady after getting transfered multiple times which in
turn means you have to tell your story over and over.
Finally they say keep both trays and we will charge
you for one. Fine, I don't care. Now I have another
tray. Anyone need it? Never again will I try VB
unless all else fails.
Mark
--- "Dummer, Dan" <Dan.Dummer@BestBuy.Com> wrote:
>
> Joe,
>
> The comparison I was trying to make was that VB,
> like big department stores,
> carry huge amounts of merchandise, and you can't get
> good customer service
> in them. I know that's a generalization, but it
> feels like you have to set
> yourself on fire on one of those stores to attract
> the attention of the
> staff, and then all you get are blank stares. VB,
> or more specifically
> Long Motors, is a large company, that provides parts
> many makes of cars.
> The people on the phones can't possibly know about
> every part from every one
> of the catalogs that they send out.
>
> I do shop at the other parts supplies too. And
> they do usually have better
> prices, and shipping practices. But they are on
> occasion out of stock , or
> behind on orders. Just look at the discussion
> about TRF that happened on
> this list not long back. I haven't run into that
> with VB. Being a large
> company allows them to have more parts on the
> shelves, and have more staff
> getting the parts shipped. These economies of
> scale, should cause their
> prices to be lower, just as they do for the large
> chains I mentioned before,
> but obviously they don't. Since these are
> relatively rare parts, they are
> worth whatever they can get for them. It could be
> argued that they help us
> out, just by being a vendor. The more vendors we
> have, the less rare our
> parts are, and therefore the overall price of the
> parts is lower.
>
> I agree whole heartedly that their shipping is high
> priced. And I limit my
> ordering through them for that very reason. Which
> really puts me in a tough
> position here. I find myself defending a company
> that I can't say that I
> buy from on a regular basis. I took exception to the
> comment that they were
> a "poor company". They haven't, as of yet, let me
> down. They always
> seem to have the parts I need in stock. So I
> thought a differing opinion
> needed to be voiced.
>
> Just my opinions,
> Dan
>
>
> > -----Original Message-----
> > From: Joe Curry [SMTP:spitlist@gte.net]
> > Sent: Thursday, June 22, 2000 10:12 AM
> > To: Dummer, Dan
> > Cc: 'mark holbrook'; spitfires@autox.team.net
> > Subject: Re: dash wiring harness from vicky brit
> >
> > Dan,
> > I take exception with the comparison of VB with
> K-Mart, Wal-Mart, and
> > Target.
> >
> > If you go into any of those stores, you would
> expect to find (among other
> > things) name brands sold at prices lass than the
> other
> > upscale stores.
> >
> > Victoria British sells in most cases the same
> parts as the other suppliers
> > at prices that are much higher. Compare prices
> there with
> > SpitBits, BPNW and Ted Schumacher and see what you
> find. I Think you will
> > be surprised.
> >
> > Plus, their shipping policies really bite! I had
> a set of lifters shipped
> > UPS ground recently and they based the shipping
> cost on the
> > price of the product not on the weight. So I
> ended up paying $15.75
> > shipping for something that would have been
> delivered priority
> > mail for $3.20.
> >
> > Needless to say, I shop everywhere else before I
> go to VB.
> >
> > Joe
> >
> > "Dummer, Dan" wrote:
> > >
> > > Now hold on. Why does Victoria British deserve
> to be called a "Poor
> > > Company" ? Because its larger than the other
> supply houses ? No, you
> > > won't get personal service there. And yes, the
> operators on the phone
> > are
> > > order takers, not technicians. But when I call
> a supply house, I'm not
> > > looking for someone to ask questions of. I want
> someone to take the
> > order,
> > > tell me its in stock, and tell me that it will
> be at my house in just a
> > > couple days. I get that from VB. Are the
> parts concourse quality ?
> > > Nope. Do I care ? Nope again. If you are the
> kind of person, who would
> > > never shop in a Kmart/Wal-Mart/Target store,
> then you won't like VB.
> > >
> > > And I'm working real hard to hold back a rant
> about companies caring
> > about
> > > making a profit. Arg.... that's one tough rant
> to choke back.......
> > >
> > > The usual caveats apply here, I do not have a
> financial interest in VB.
> > > It just gets me going to hear a company slagged
> off just because they
> > are
> > > big.
> > >
> > > Cheers,
> > > Dan
> > >
> > > > -----Original Message-----
> > > > From: mark holbrook
> [SMTP:rolling_rock_12@yahoo.com]
> > > > Sent: Wednesday, June 21, 2000 10:19 PM
> > > > To: dave jenkins
> > > > Cc: spitfires@autox.team.net
> > > > Subject: Re: dash wiring harness from
> vicky brit
> > > >
> > > >
> > > > I have to say that Vic Brit is a poor company.
> All
> > > > they know is part numbers, you ask a question
> and they
> > > > have no idea what you're talking about. TRF
> on the
> > > > other hand, as well as Rimmer Brothers, have
> great
> > > > ordering and tech knowledge. I say screw Vic
> Brit and
> > > > give your business to people who care about
> YOU and
> > > > your CAR, not profit.
> > > > Mark
> > > > --- dave jenkins <me@davejenkins.com> wrote:
> > > > >
> > > > > Help--
> > > > >
> > > > > I am restoring a '75 spitfire 1500 and am
> > > > > contemplating rewiring my girl
> > > > > (haven't named her yet-- suggestions?). I
> am
> > > > > thinking of ordering the
> > > > > 'complete wiring harness' from Vickybrit,
> but it
> > > > > doesn't come with the
> > > > > dash wiring harness. Do they have one of
> those? I
> > > > > can't see it in the
> > > > > catalog. If not, where can I get one?
> > > > >
> > > > > ALSO-
> > > > > I am going to go for the 'beige' interior,
> not the
> > > > > biscuit. Does the
> > > > > VickyBrit 'Complete Interior Kit' come in
> Beige, or
> > > > > just Biscuit and
> > > > > Black?
> > > > >
> > > > > Sorry for asking what would be tech support
> > > > > questions of their company,
> > > > > but I can't seem to get a good answer from
> them, and
> > > > > I thought maybe
> > > > > someone has experience.
> > > > >
> > > > >
> > > > > ONE LAST POINT:
> > > > > As a web developer and company exec with a
> firm that
>
=== message truncated ===
=====
-Mark Holbrook-
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