I recently sent in an order to AH Spares for some restoration parts for my
Bugeye project. I received less than acceptable customer service from them,
so I wrote an email to complain. My complaint found it's way to Mr. Jonathan
Hill, the General Manager of AH Spares. I had outlined my problem and he
followed up on it immediately. He was extremely apologetic and said the
employee who was the source of the problem was disciplined. In addition, he
has personally expedited a resolution to the problem and made a compensatory
offer.
When I sent my complaint, I let them know that if the matter was not taken
care of in an adequate manner, that I was prepared to inform the lists of the
nature of the problem. Since Mr. Hill was so prompt to resolve the situation,
I think it only fair that I let everybody know that I think they took the
matter very seriously and handled it very well. In point of fact, I was only
looking for a resolution to the problem. The compensatory offer was
unneccesary, but certainly shows their concern that their customers are
treated right.
Good customer service means at least as much to me as good prices. I
recommend AH Spares for both.
Larry Daniels
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