Sorry Jay, but a couple 'minor' corrections' are needed:
<< That seems to be the business solution to customer service:
- Don't provide anyone the customer can contact, >>
Correct.
<< - Or, don't provide anyone with any knowledge or authority, >>
Required correction: "Or" changed to "And".
<< - Or, don't allow them to escalate a call anyone with knowledge or
authority. >>
Required correction: "Or" changed to "And".
Damned shame.
Whilst your cite of A.T.& T., is correct I believe that NBC/Comcast
is tied with them [if not ahead of].
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