[Spridgets] Part needed

[shop at justbrits.com (Shop at " Just Brits ")]

Sorry Jay, but a couple 'minor' corrections' are needed:

<< That seems to be the business solution to customer service:
- Don't provide anyone the customer can contact, >>

Correct.

<< - Or, don't provide anyone with any knowledge or authority, >>

Required correction:  "Or" changed to "And".
 
<< - Or, don't allow them to escalate a call anyone with knowledge or 
authority. >>

Required correction:  "Or" changed to "And".

Damned shame. 

Whilst your cite of A.T.& T.,  is correct I believe that NBC/Comcast
is tied with them [if not ahead of].