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open response: Crappy Sunbeam dealer

To: tigers@autox.team.net
Subject: open response: Crappy Sunbeam dealer
From: CMeinel464@aol.com
Date: Sat, 14 Apr 2001 08:46:29 EDT
Fellow Sunbeam enthusiast,

First of all I would like to thank Steve, Frank, Jan, Rich, Fred, Ian, Jim,
Andy, Brent, Steve, Paul and many others for your support and understanding
of the Sunbeam body panel situation.

Bringing in hand made body panels from the UK has always been a problem as to
exact time of delivery and in some cases not receiving all that we have
ordered.  Our lead time can sometimes be over six months and we are
constantly under the control of our suppliers. I cannot always accurately
predict what will be needed and order only from existing backorders and what
I "think" people will need.  Since many of these panels are large: valances,
floor pans, trunk floors, etc., only so many can be included in each
shipment. We also fill all orders as received and sometimes if we don't get
all that we ordered, customers will have to wait even longer. A situation I'm
not happy with, but not in my direct control.

Chuck, Yes you are correct, you did call me on January 21st and I did tell
you that the items you wanted were "out of stock." I did also say that we
were expecting more panels in shortly (2-3 weeks). No lies, just an honest
estimate of delivery.  Yes, you also called every few weeks on the status of
your order. Each time you were told that the items had no arrived, no lies,
just the truth!

Yes, Chuck I can understand your frustration, I have gone through this
experience myself in waiting for parts.

The circumstances over the past months have be frustrating for me as well.
Breaking my right leg in two places and being in a full cast from toe to hip
has put shall we say a handicap on our services. Basically my wife Patricia
has been running "Classic Sunbeam" for the past six weeks. I also depend on
my son who comes home on the weekends to help with the heavy items like
unpacking containers from the UK which my wife is not able to handle.

Yes, I must apologize to Chuck for my rude statement "I'm not in the mood for
this."
When you called I was in bed in great pain and on medication. To be called in
"incompetent, asshole, amateur" after serving the Sunbeam community for over
30 years just put me over the edge.

Chuck, I'm truly sorry for this bad experience and the countless delays in
filling your panel order.

Again thank you to all who wrote and supported "Classic Sunbeam." We as
always will continue to supply the best possible parts and service.

Sincerely,
Curt
Classic Sunbeam

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