[Shotimes] Re: AutoZone

[Carl Prochilo]

Here's a story to backup what a lot of people are saying.  Even though we
drive a "Taurus", SHO specific items are usually not stocked.  If I need
something like a 2 row radiator or 90 amp alternator, they have to ship it
up from Miami which usually can occur in the same day if you place the
order early in the morning.  For the alternator I just replaced, I went in
the night before and was told by the counter guy that I would receive it
at the store in 7 business day or something like that, or I could spend
another $20 to get it next day.  (Now I had called before I went there and
was told I just need to buy it and it would show up the next day.) 
Apparently the default ordering for parts like this works as such.  At
this point I asked to speak to the store manager and he overrode what was
in the computer and I got what I needed.  I buy most of these types of
parts from them because of the warranty, so it's good to make "friends"
with as many of these guys as you can.  The daytime manager will also take
orders for me over the phone which is against their standard policy.

As a final foornote, the particular store I use here is quite clean and
well organized.
-- 
Cheers,
Carl Prochilo
92 Ultra Red Crimson

On Thu, May 5, 2005 2:47 pm, Barry Hayes said:
> I've had pretty good luck with AZ. It depends on their counter person. l
> Mostly I have had cooperative friendly people. They even match prices,
> and the computer warranty lookup is handy. I've also been ok with
> Advance. I just had to return a warped rotor. They tried to look up the
> transaction but came up with my name but several blanks. They did give
> me the benefit of the doubt and made the return. However unlike AZ they
> can't look up transactions chain-wide so they need to call the store
> where you bought it. Just to be safe I'm going to xerox my major
> warranty receipts and throw them in the glove compartment. Most stores
> have come to realize that prices are pretty close so they need to do
> good customer service if they want you to come back.
> Barry Hayes
>
> --
> "It's all in the mind ya know"- George Harrison
> _______________________________________________
> Shotimes mailing list
> Shotimes@autox.team.net
> http://www.team.net/mailman/listinfo/shotimes