One problem with this master list is the availability of parts at the time
requested.
I've received NOS parts at times expecting cheap replacements and next time
get replacement parts. I've also received parts from VB and TRF with Moss
#'s and vica-versa. It is very difficult to know where they come from at
any time. The best company for this is BPNW, but are limited on parts.
They will tell you up front if they're Asian or NOS or British made.
VB is impossible to find any information about the parts, TRF is a little
better and Moss takes a day usually. This is my point of view as a
distributor of parts.
Charly Mitchel
Charly Mitchel
TR6 #44
British Sports & Spares
1602 Center St
Tacoma, WA
98409
----- Original Message -----
From: "Steven Preiss" <spreiss@verizon.net>
To: "Geoff Byrne" <gkbyrne@optushome.com.au>
Cc: <fot@autox.team.net>
Sent: Sunday, March 16, 2008 2:29 PM
Subject: Re: [Fot] Moss Customer Service
> Geoff
> Had a similar experience with The Roadster Factory regarding molded rubber
> parts (i.e. shift boots and tie rod end gaiters). Wound up sending a
letter
> to the owner, which brought satisfaction of a sort, but not before having
to
> reiterate the issues with him over the phone. Even then he was defensive.
My
> thought is that much of what is sold by these companies is based less on
> quality than on inventory. When you think about it, most restoration
> projects see little actual use. Most projects seemingly never even get
> completed! If pressed, they will refund your money. That does not solve
the
> problem, unfortunately. I think it would be a great service if we (FOT)
> would undertake the compilation of a list of suppliers by specific
> components, those which members have found to be of superior, or at least
> acceptable quality.
> One other thought. When dealing with the companies, if we identified
> ourselves as members of FOT, we may get better service, and ultimately
cause
> them to pay more attention to the quality of their parts. I am certain
that
> the specs they submit to their suppliers both here and overseas are based
on
> a very loose standard. (No pun intended)
> Steve P.
> ----- Original Message -----
> From: "Geoff Byrne" <gkbyrne@optushome.com.au>
> To: "FOT" <fot@autox.team.net>
> Sent: Monday, March 17, 2008 10:06 PM
> Subject: [Fot] Moss Customer Service
>
>
> > Amici
> > Have any of you had experience getting a complaint re parts quality
dealt
> with
> > by the Moss . Some time back i purchased a TR3 gearbox input shaft
spigot
> bush
> > which was part of a large order. On attempting to fit the bush I found
> it to
> > be over size in OD , under size in ID and the OD and ID were not
> concentric
> > .
> > Both the input shaft and main shaft are original parts
> > The material appears to be brass not bronze as required . It shows
signs
> of
> > poor machining . The bush was a piece of junk and I ended up purchasing
> one
> > locally. I wrote to the Moss immediately and appraised them of the
problem
> and
> > suggest they check the rest of their stock of this item to avoid other
> > complaints . in spite of 3 follow up emails i have had no reply.
> > have others had similar problems with service from the Moss and any
> suggestion
> > to get some satisfaction
> > Geoff Byrne
> > TR6 Racer Down Under
> > _______________________________________________
> > http://www.team.net/donate.html
> >
> > Fot mailing list
> > Fot@autox.team.net
> > http://autox.team.net/mailman/listinfo/fot
> >
> > You are subscribed as spreiss@verizon.net
> _______________________________________________
> http://www.team.net/donate.html
>
> Fot mailing list
> Fot@autox.team.net
> http://autox.team.net/mailman/listinfo/fot
>
> You are subscribed as charly@mitchelplumbing.com
_______________________________________________
http://www.team.net/donate.html
Fot mailing list
Fot@autox.team.net
http://autox.team.net/mailman/listinfo/fot
|