Michael,
I would have done the same thing and would never do business with them
again. Filter out these poor performers and let everyone know like you are
doing now. Good move!
Wayne - '47 1 Ton Panel -
http://www.itswhatsnext.com/engine/47_chevy_home.htm
----- Original Message -----
From: "Michael E. Mendonga" <mm@service-quality.com>
To: "Oletrucks" <oletrucks@autox.team.net>
Sent: Monday, December 01, 2003 10:32 AM
Subject: [oletrucks] Truck Shop Complaint
> I'm upset about a situation that happened the other day with The Truck &
> Car Shop in Southern California. I received a 10% off flyer from them and
> went to their website and ordered about $300 worth of stuff that I need
> to fininsh my '54 1/2 ton. I downloaded the catalog and ordered my items.
> A couple of days later, I received a call from them telling me that the
> website pricing was not correct and that about half of the dollar amounts
> I had ordered, in fact had gone up in price about 10% - basically a wash
> over the 10% discount flyer I received. I spoke with a manager who at
> no point in time, apologized or even gave any level of understanding as
> to my perspective on this as she simply said we don't have time to keep
> our website current as it's done by an outside person.
>
> If you're going to run a business and have a presence on the web, you have
> a responsibility to be current on all aspects. If there is a mistake, my
> opinion is that you should honor it. I know some of you are not going to
> agree with me and I'd love to hear your rationale - to me, this is a "bait
> and switch" as it draws people to order from you and then, at the last
moment,
> you tell them "oops," we forgot to adjust our prices by the amount we're
> giving you as a discount.
>
> Many of us who are involved in this hobby are educated, sophisticated and
> savvy business people which affords us the luxury of participating in such
> hobbies. I'm tired of these suppliers thinking we're a bunch of yester
> year's farmers who will simply rollover and accept this.
>
> I cancelled the order for the items that had gone up in price.
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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