I have been debating whether to voice this on the list but it is still
gnawing at me so hear goes. I bought a carpet kit from the roadster factory
at the Twist party back in August for my 78 B with tan and black interior.
They had one in stock at the store and was listed as being correct for my
car. I paid with a credit card at the party and they promptly sent me the
kit. Upon arrival I opened it an immediately discovered it was wrong. My
guess it is for a much earlier B. I called and notified RF that I was
returning it. No Problem they said, credit will be issued upon arrival.
My credit card statement came, the charge hit in September. The October
statement came, no credit posted yet. I call RF and speak with Joanie, no
problem she says I am on schedule for the refund. My November card statement
arrives still no credit. I call RF again, speak with Joanie again, she says
speak with John Swagger, I speak with John and he says I am inline for the
credit, and these things take time. When asked he could not even tell me
when a credit would be issued. It has been 12 weeks and upon further
quizzing John final said I'd be issued a refund on Dec 16,
I am no credit card transaction expert but something is wrong here. Because
I did not dispute the charge immediately (I'm a trusting soul) I have paid
interest on the price for two months plus the shipping charges to return the
kit. Money is not everything but what really gets me is the total lack on
desire from John Swagger to keep a customer happy.
I noticed in their Christmas Idea Book they are searching for investors to
raise capital. After investing 300 bucks for a carpet kit with them and
getting nothing in return but the run around I'd be hard pressed to invest 2
hundred grand! And if asked by a potential investors I'd steer them to an
internet start up.
I have dealt with Moss a many occasions and the Roadster Factory a few time.
But after this adventure with RF, I've installed Moss's number on my speed
Can't do two hundred grand but hear my 2 cents worth!
I feel better now.