I have never had any problems with any of my orders from the Roadster
Factory. However, the constant whining about their high cost of doing
business doesn't give the customer a confidence boost.
Frankly, I could care less about things like the Coventry Inn. I am more
interested in a good product at a fair price. The hobbies and the pastimes
of the owner are not a priority for me.
> -----Original Message-----
> From: PAINTRIX@aol.com [SMTP:PAINTRIX@aol.com]
> Sent: Wednesday, December 01, 1999 9:21 AM
> To: firstname.lastname@example.org
> Subject: Moss Motors?? what about Roadster Factory!
> I have been debating whether to voice this on the list but it is still
> gnawing at me so hear goes. I bought a carpet kit from the roadster
> at the Twist party back in August for my 78 B with tan and black interior.
> They had one in stock at the store and was listed as being correct for my
> car. I paid with a credit card at the party and they promptly sent me the
> kit. Upon arrival I opened it an immediately discovered it was wrong. My
> guess it is for a much earlier B. I called and notified RF that I was
> returning it. No Problem they said, credit will be issued upon arrival.
> My credit card statement came, the charge hit in September. The October
> statement came, no credit posted yet. I call RF and speak with Joanie, no
> problem she says I am on schedule for the refund. My November card
> arrives still no credit. I call RF again, speak with Joanie again, she
> speak with John Swagger, I speak with John and he says I am inline for the
> credit, and these things take time. When asked he could not even tell me
> when a credit would be issued. It has been 12 weeks and upon further
> quizzing John final said I'd be issued a refund on Dec 16,
> I am no credit card transaction expert but something is wrong here.
> I did not dispute the charge immediately (I'm a trusting soul) I have paid
> interest on the price for two months plus the shipping charges to return
> kit. Money is not everything but what really gets me is the total lack on
> desire from John Swagger to keep a customer happy.
> I noticed in their Christmas Idea Book they are searching for investors to
> raise capital. After investing 300 bucks for a carpet kit with them and
> getting nothing in return but the run around I'd be hard pressed to invest
> hundred grand! And if asked by a potential investors I'd steer them to an
> internet start up.
> I have dealt with Moss a many occasions and the Roadster Factory a few
> But after this adventure with RF, I've installed Moss's number on my speed
> Can't do two hundred grand but hear my 2 cents worth!
> I feel better now.
> Steve Petrosky
> 58a, 78b