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RE: Moss Motors?? what about Roadster Factory!

To: "''" <>,
Subject: RE: Moss Motors?? what about Roadster Factory!
From: "Kelley, Bruce" <>
Date: Wed, 1 Dec 1999 10:00:05 -0500
I have never had any problems with any of my orders from the Roadster
Factory.  However, the constant whining about their high cost of doing
business doesn't give the customer a confidence boost.  

Frankly, I could care less about things like the Coventry Inn.  I am more
interested in a good product at a fair price.  The hobbies and the pastimes
of the owner are not a priority for me.
> -----Original Message-----
> From: []
> Sent: Wednesday, December 01, 1999 9:21 AM
> To:
> Subject:      Moss Motors?? what about Roadster Factory!
> I have been debating whether to voice this on the list but it is still 
> gnawing at me so hear goes.  I bought a carpet kit from the roadster
> factory 
> at the Twist party back in August for my 78 B with tan and black interior.
> They had one in stock at the store and was listed as being correct for my 
> car.  I paid with a credit card at the party and they promptly sent me the
> kit.  Upon arrival I opened it an immediately discovered it was wrong.  My
> guess it is for a much earlier B. I called and notified RF that I was 
> returning it.  No Problem they said, credit will be issued upon arrival.
> My credit card statement came, the charge hit in September.  The October 
> statement came, no credit posted yet.  I call RF and speak with Joanie, no
> problem she says I am on schedule for the refund.  My November card
> statement 
> arrives still no credit.  I call RF again, speak with Joanie again, she
> says 
> speak with John Swagger, I speak with John and he says I am inline for the
> credit, and these things take time.  When asked he could not even tell me 
> when a credit would be issued.  It has been 12 weeks and upon further 
> quizzing John final said I'd be issued a refund on Dec 16,
> I am no credit card transaction expert but something is wrong here.
> Because 
> I did not dispute the charge immediately (I'm a trusting soul) I have paid
> interest on the price for two months plus the shipping charges to return
> the 
> kit.  Money is not everything but what really gets me is the total lack on
> desire from John Swagger to keep a customer happy.  
> I noticed in their Christmas Idea Book they are searching for investors to
> raise capital.  After investing 300 bucks for a carpet kit with them and 
> getting nothing in return but the run around I'd be hard pressed to invest
> 2 
> hundred grand! And if asked by a potential investors I'd steer them to an 
> internet start up.
> I have dealt with Moss a many occasions and the Roadster Factory a few
> time.  
> But after this adventure with RF, I've installed Moss's number on my speed
> dial.
> Can't do two hundred grand but hear my 2 cents worth!
> I feel better now.
> Steve Petrosky
> 58a, 78b

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