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Commercial messages

To: 6-Pack <6pack@autox.team.net>
Subject: Commercial messages
From: Don Malling <dmallin@attglobal.net>
Date: Thu, 16 Oct 2003 18:46:44 -0400
Jim Swartout has contacted me regarding my post on Commercial Messages 
which I have attached below.

He objects to my following statement:

 > I don't think anyone selling products should make disparaging 
comments > about competitor's products. Comments that sound like: Well 
if you're > having a problem with that product maybe you should have 
bought mine.

Jim's post in regard to a reported problem with a competitor's product 
was as follows:

 > Interesting,
 >
 > Would any Creative Engineering & Design, Inc., Roller Rocker owners
 > care to interject?
 >
 > Best regards,
 >
 > Jim Swarthout


In my opinion, Jim's post can be taken in many ways. He said it was not 
intended as I took it, and has asked that I retract my statement. I 
believe his point is that he made the statement because his Roller 
Rocker Kit included instructions on how to deal with rocker to valve 
misalignment and was simply suggesting that buyers of his products 
respond with what they had learned from his instructions.

I think everyone should be given the benefit of the doubt. I retract my 
statement in so far as it was a reflection on Jim Swartout.

Don Malling





My original post.
===================

I hope we're not getting the messenger mixed up with the message on this 
one.

I see a lot of commercial messages on the list, and no one seems to have 
a problem with them. I also see non-commercial messages that people have 
had problems with in the past, and I am one of those people.

I don't think anyone selling products should make disparaging comments 
about competitor's products. Comments that sound like: Well if you're 
having a problem with that product maybe you should have bought mine.

I also don't think anyone should attack another list member or make 
"smartmouth" remarks about the value or accuracy of another members 
suggestions. If you think another member's suggestions are inaccurate, 
the correct response is to put on the table a list of technical reasons 
why it is wrong and to do it in a professional way -- as if the other 
guy is your best friend, but just happens to be wrong in this case.

I do not mind commercial messages on the board. I think they can lead to 
trouble if not done well or carried to excess. But lots of messages on 
this list can lead to trouble if they're not done well. That's why the 
board needs a moderator. We have a good one.

There seems to be a certain individual who is at the core of this 
controversy. I would caution him not to assume that support of 
commercial messages means support of the tone of his commercial or 
non-commercial messages as they were in the past. I also think this 
individual has a lot to offer. More than most and certainly way more 
than me. I welcome his presence on the list, and would view his absence 
from it as a loss.

Lets not confuse the message with the messenger.

Don Malling




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