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Re: [Healeys] Quality Control

To: "Dave Schweninger" <quenty@ntelos.net>
Subject: Re: [Healeys] Quality Control
From: "Alan Seigrist" <healey.nut@gmail.com>
Date: Tue, 10 Jul 2007 18:56:03 -0700
Dave -

The sad part of it all is that whether you make a crappy restoration part or
one that is perfect like it came from the factory, it all costs the same in
materials and man hours.  The problem is the people who procure the stuff
for SC Parts, Moss and AH Spares don't spend enough effort to make sure the
parts are right. Maybe the powers at be are too cheap to hire sufficient
staff techies to follow through with all of their suppliers.

Always order your parts not direct from Moss but through a restoration shop
like British Car Specialists... and question them on every part as well
anyway... that way you should be able to weed out half the garbage in the
process.

Best Regards,

Alan

'52 A90
'53 BN1
'64 BJ8

On 7/10/07, Dave Schweninger <quenty@ntelos.net> wrote:
>
> Hello Michael.
> I'm Curious about the thought process  that takes place at Moss and
> indeed at every other restoration parts house I've dealt with.
> How is it that parts that are of low quality, incorrect manufacture,
> poorly or incorrectly finished are simply stuck in a bag and sent out
> to customers?
> The folks that restoring or repairing  these cars are willing to pay
> a very high price for these low volume pieces. It seems to me that a
> high quality part should go along with the high price.
> Case in point.
> I ordered a license plate light lens from Moss (through "Tom's
> Toys"). The lens is 3/16" too high. My light assembly is all original
> except the chrome cover, also from Moss. This part came out of an
> incorrect mold.
> I had a similar experience with dash grab handle. The one I got was
> in worse shape than the one I took off the car.
> Dings and scratches. Tom tried to replace the handle but every one he
> got was similarly beat up.
> I know when I tell him about the lens he'll instantly say "send it
> back".  So now what? Try other vendors and hope they don't use the
> same suppliers?
> I'm beginning to think that Repro parts are a waste of time and
> money. I guess I'll bite the $80.00 bullet and get my grab handle re-
> chromed. It and a bunch of other stuff. Damn.
> I'm very interested in your reply.
> Dave
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