Bud:
I was careful to write a non-rant factual account of what occurred and I posted
it on the MG list. I also copied it to TRF. To date, there is no response
(from TRF.)
I find it remarkable that some customers get great service from a vendor, yet
others get horrible treatment. In my case, there was no attempt whatsoever to
assist in solving my problem. And yet, even though they said they hadn't had
wiper pieces for three years, Moss had them on the shelf, from the same
manufacturer.
I've long believed everyone gets supplied from the same root sources.
And meanwhile, my brother in law who visited today and has a TR7 thinks TRF is
one of the best suppliers in the business.
Bud Osbourne wrote:
> Jim,
> Sorry to hear of your misfortune. That is NOT typical TRF, at all.
> However, I won't try to tell you they are totally perfect. What I would do,
> in a case such as that, is write to John Swauger (general mgr.) or Charles
> Runyan, owner, and let them know what transpired. If you rant and rave, you
> probably won't get anywhere. But, if you are civil and articulate, I expect
> they will look into the matter and try to resolve it to your satisfaction.
> Like any mail order business, TRF has to employ lots of people to take
> orders. Occasionally, one of the employees will get sloppy or lazy about
> customer service. If no one complains to anyone but that particular
> employee, management has no way of knowing that they have a problem.
> Believe me, Charles and John do not want to have ANY customer "going away
> mad" and telling others that he received poor/indifferent service from TRF.
> While it is a fact of life that NO business can satisfy 100% of the
> customers 100% of the time, TRF does a whole lot better than most.
> Bud
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