Dear Ken;
I agree with your analysis. If you are in business you take care of
'customers' not a sale. Making a request, in and of itself in NOT
unreasonable. Follow up smartmouthing to the request from either party is.
There are lots of reasonable ways the TRF rep could have handled it and
should have handled it. A little courtesy goes a long way.
TRF could have and probably should have seen this as an opportunity to knock
the socks off a potential customer. Marcus would have gone out of his way to
order from TRF with even decent service. It's more a sign of the times than
a sign of the LBC parts business. Few people know what 'courtesy' means.
Everyone seems to think they're Dennis Rodman !
Bob Paul
59 TR 3
55 TR 2
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