Pete,
I'm glad your results were better than I experienced with Crane (my Allison
must have failed just after the two year grace period ended and they were
fairly hard-nosed back then). As a side note, when you get your Crane unit,
you will probably notice that they are now only warranted for one year (oh
well....).
Hugh Barber
'73 TR6
Hollister, CA
-----Original Message-----
From: owner-triumphs@autox.team.net
[mailto:owner-triumphs@autox.team.net]On Behalf Of Pete & Aprille
Chadwell
Sent: Friday, February 01, 2002 12:01 PM
To: Triumphs Mailing List
Subject: Crane/Allison Warranty Resolution
I just got off the phone with Crane, pursuing a warranty claim on my
13 year old Allison XR700 ignition system and while I'm not as happy
as I would be if they offered to replace it free of charge, I am
placated somewhat by the fact that they will sell me a new unit at a
nearly 50% discount.
I think they SHOULD stand behind the Allison warranty even now, and
in fact the person I spoke to said they did honor that for the first
two years after acquiring Allison.
Contrary to popular belief, I can be a reasonable person, and under
the circumstances I think it is REASONABLE for them to offer the new
system at a substantial discount to owners of failed Allison units.
Of course, it's only reasonable at a BARE MINIMUM level, and I still
think they should continue honoring the Allison warranty indefinitely.
They've given me just enough of a concession to (perhaps) keep me as
a customer. I haven't actually ordered the new unit yet, but I
expect I will.
--
Pete Chadwell
1973 TR6
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