Lawrie,
This has always been my complaint with VB. Very poor after the sale
customer relations. You buy it, you bought it. Return it for any reason you
pay the costs. How do they do it?
They need some serious help in this area. A dedicated customer
relation-problem solver would be a good start. Plus a dedicated parts/tech.
help line.
They have become my last resort source and they made me that way.
Mark
----- Original Message -----
From: British Sportscar Center <Lawrie@britcars.com>
To: <mgs@autox.team.net>
Sent: Wednesday, July 25, 2001 12:26 PM
Subject: Customer Service?
> Regular readers will know that I tend to sing the praises of Moss Motors
> from time to time, being of the opinion that they offer better products
and
> service than their main competitor in Kansas. This morning, I had even
more
> proof that the latter company does not deserve my (anyone's?)
> business.......
>
> Last Thursday, I ordered an MGC head gasket from Victoria British (known
by
> many, apparently, though incorrectly, as British Victoria). Needing it
> quickly, I requested UPS Blue Label. Well, truth be told, I asked for
UPS's
> 3-day service but was told they (VB) do not offer that - with no reason
> given as to why they don't. So, 2-day service it was to be, and I paid the
> extra fees.
///
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