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More Moss Mishaps

To: mgs@Autox.Team.Net
Subject: More Moss Mishaps
From: WSpohn4@aol.com
Date: Mon, 22 Nov 2004 17:00:25 EST
So the car is back from the paint shop, and my blood pressure is finally  
coming down after realising that I bought two whole sets of bumpers from Moss,  
neither one of which is worth putting on a car.
 
I decide to 'treat' myself to one of those little jobs that satisfy -  
minimal work and an aesthetic pay-off at the end - putting the chrome 'M',  'G' 
and 
the octagon on the boot lid.
 
Hmmm....the little round washers that are supplied seem particularly  
unwilling to be pushed up the posts on the letters, and I don't want to break  
the 
posts. Oh well - get proper speed clips (the rectangular ones you can take  off 
again later) and finish the job later.
 
Go to put the octagon on the lid - and it looks like a pretzel. No way  would 
the stupid supplied clips be able to draw the badge down flat - it is a  good 
quarter inch out of flat.  Check the original badge, to see if memory  fails 
me and they are supposed to be curved. Nope, both original factory  octagons I 
have handy are dead flat when placed on a piece of plate glass.
 
So the warped octagon, unfittable in any case as the posts don't align with  
the holes goes back.
 
Now these bits are cheaply made, in the Orient no doubt, but I have a  
question - Kelvin, you out there?  They no doubt come pre-packaged, and it  
would be 
uneconomical to unpack them, check them for quality, and staple the bag  up 
again.  But how much do you think the lost good will on this sort of  crap 
costs you guys? 
 
 Not a big deal for me, as I just have to drive across town to return  it - a 
couple of bucks of gas and an hour on a $10 item, but if I were trying to  
finish a car and had ordered by mail, and had to go through all the fuss of  
returning by mail, through customs, in my case, I tell you, I'd be right ticked 
 
off. I might even think twice about ordering the large ticket items from you,  
wondering if they would be of acceptable quality and what sort of hassle and  
lost shipping costs I'd be put through if they weren't.
 
Suggestion - charge me $12 instead of $10 for the item, and pay the extra  $2 
to someone with a box cutter, a stapler and a piece of plate glass, who  
could supply the quality control that is obviously lacking in your off-shore  
suppliers. Heck, I'd even give him another quarter to check and see if they  
remembered to chrome them before putting them in the package.....
 
Bill
in 'Disgusted - Again', BC




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