One of the things I was taught when I became a Crew Chief was "Don't write
it so you understand it, write it so THEY understand it."
Happy Motoring
Lee
----- Original Message -----
From: "Robert Mata" <robert@chevyduty.com>
To: "Bob KNOTTS" <raknotts@qwest.net>; "Donald Simmons"
<tasimmons@cbnn.net>; <oletrucks@autox.team.net>
Sent: Wednesday, July 02, 2003 7:06 AM
Subject: Re: [oletrucks] Problem with Chevy Duty
> Again, the instructions are easy to read and they even include a diagram
that
> shows the exploded view of the assembly of the antenna. It's actually
very
> simple and only took me about two minutes to put it together and I had
never
> done one before.
>
> Thank you,
>
> Robert
> Chevy Duty, Inc.
>
>
> ----- Original Message -----
> From: Bob KNOTTS
> To: Donald Simmons ; oletrucks@autox.team.net
> Sent: Wednesday, July 02, 2003 8:30 AM
> Subject: Re: [oletrucks] Problem with Chevy Duty
>
>
> In the military, we had a saying "One AWE S--T cancels 1000 atta boys".
Goes
> along with "The bad is remembered forever, the good is fleeting ". Pretty
> well true in civilian life too. A vendor may think their instruction
sheets
> are fine; but the test is rather us "unskilled mechanics" (read customers)
> can understand them. If a customer is confused, then it's the vendors' job
> to help by any means available. Don't tell us there's no problem! I think
> the acid test would be to take a person out of shipping or admin and see
if
> they can understand the instructions that come with a product and can
> install it with no technical help. Bob K in PHX, AZ.
>
>
> ----- Original Message -----
> From: "Donald Simmons" <tasimmons@cbnn.net>
> To: <oletrucks@autox.team.net>
> Sent: Tuesday, July 01, 2003 9:31 PM
> Subject: Re: [oletrucks] Problem with Chevy Duty
>
>
> > Its too bad vendors don't realize the negative effect one little problem
> can
> > have on their reputation. Chevy Duty has been one of the better vendors
I
> > have used over the years and you may want to give them another chance.
> >
> > Don Simmons
> >
> >
> > ----- Original Message -----
> > From: "Carl & Becky Ham" <the_hams@hotmail.com>
> > To: <Karen.Duff@ctbrad.ang.af.mil>; <old-chevy-truck@yahoogroups.com>;
> > <oletrucks@autox.team.net>
> > Sent: Tuesday, July 01, 2003 7:15 PM
> > Subject: Re: [oletrucks] Problem with Chevy Duty
> >
> >
> > > Karen:
> > > I just checked a spreadsheet I keep on expenses for my '56 and over
the
> > last
> > > 3 years I've spent over $1,400.00 with Chevy Duty on items costing as
> much
> > > as several hundred down to $1-2. In all my orders I've had very good
> luck
> > > with this company and while I understand your frustration, I would
> > continue
> > > talking or emailing them to keep a dialog open so your concerns get
> > > addressed. I would rank this vendor as one of my favorites (and I've
> > tried
> > > many in the last few years) for price, delivery and customer support.
> > >
> > > You have as much right as any other list member to voice your opinion
> and
> > > should continue to do so. I'm hoping someone monitoring the list from
> > this
> > > vendor will contact you and offer to 'make-it-right'. Don't be shy,
and
> > > likewise don't be offended if someone decides to respond negitively to
> > your
> > > comments. That's the price we pay for unrestricted internet access
and
> > the
> > > ability to voice our opinions.
> > >
> > > Hoping you have good experiences all around as you work on your truck.
> > >
> > > Carl Ham
> > > '56 Chevy TF Stepside
> > > Pontiac, IL
> > >
> > >
> > > >From: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> > > >Reply-To: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> > > >To: "Oldchevytrucks (E-mail)" <old-chevy-truck@yahoogroups.com>,
> > > >"oletrucks (E-mail)" <oletrucks@autox.team.net>
> > > >Subject: [oletrucks] Problem with Chevy Duty
> > > >Date: Tue, 1 Jul 2003 12:36:05 -0000
> > > >
> > > >Since I didn't receive the response I thought I should have, I
thought
> I
> > > >would share my experience with all of you. Let me first say, that I
am
> a
> > > >newbie, we all know that, so if you feel that this is acceptable,
well
> > then
> > > >you let me know...maybe I shouldn't expect so much from this vendor.
> > > >
> > > >Ordered a new antenna for my 53 chevy...it arrived about a week
> > > >later...cost
> > > >49.95... Of course I wanted to install it right away (no
> > patience)...after
> > > >reading the directions several times and looking through the parts, I
> > > >realized there were some parts missing and then there were some
> included
> > > >that I didn't see a place for...Long story short, I called the
company,
> > and
> > > >they said I did receive the right package of hardware...and could not
> > > >explain what the extra unknown stuff was for, or why the necessary
> > hardware
> > > >was not included...and proceeded to say nicely go to the hardware
store
> > and
> > > >pick up the rest. End of story...for now..
> > > >
> > > >so I also sent them an email...just as a friendly reminder of the
issue
> > > >asking them to really take the time and look into it and correct this
> > > >problem, because there is nothing like waiting for a part and then
not
> > > >being
> > > >able to install it when it arrives because there were parts missing.
> > > >
> > > >I got a response from the same person I had on the phone saying, let
me
> > > >quote "I'm the one that you talked to on the phone the other day, but
> > > >thanks
> > > >for reminding me. I'm sorry that you had such a bad experience with
> this
> > > >part. Most all of our products that we sell are nice products, and
are
> > > >cheaper than anybody else. Sometimes when you buy from manufacturers
> > things
> > > >after 10 to 20 years , something might slide by without being
noticed,
> > such
> > > >as this part. We will try to do better in the future. Again we are
> sorry
> > > >that you had such a bad experience with this part,and I hope you can
> feel
> > > >that you can do business with us in the future." end quote.
> > > >Maybe I"m old fashioned at my young age, but I would have liked to
have
> > > >heard them say...we're fixing the problem and this won't happen again
> in
> > > >the
> > > >future.....not, most of our products are nice and cheaper... I did
> send
> > a
> > > >response asking them if they were going to fix this problem or if
they
> > were
> > > >going to continue shipping this product as is... Of course, no
> > response...
> > > >Maybe you don't agree with me...that's fine, but if you get anything
> out
> > of
> > > >this long message, it should be, that you shouldn't order your
antenna
> > from
> > > >Chevy Duty. I know that I'm willing to spend a little extra money if
it
> > > >means good service and good products...so price isn't always the
> biggest
> > > >factor!
> > > >
> > > >Karen Duff
> > > >53 3100
> > > >oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > >
> > > _________________________________________________________________
> > > Add photos to your e-mail with MSN 8. Get 2 months FREE*.
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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