Thank You Robert
I am sure Many of us were waiting to hear, that you are working the problem.
I have to sympathize with the person making the installation expecting
,maybe by assumption, that all parts to do the job are in the kit, I have
done that many times and as a professional it is very annoying to leave the
job and run to the store for a couple screws or bolts. I sure at the price a
couple nickle bolts or screws won't upset the apple cart and probly make
more satisfied customers.
One of your customers,
Lee
Many Old Trucks
----- Original Message -----
From: "Robert Mata" <robert@chevyduty.com>
To: "Stephen" <slb1@humboldt1.com>; <oletrucks@autox.team.net>;
<old-chevy-truck@yahoogroups.com>
Sent: Wednesday, July 02, 2003 10:37 AM
Subject: Re: [oletrucks] Problem with Chevy Duty
> Ok, lets try and put an end to this topic once and for all. I'm sure we
both
> have more interesting issues and non-issues to discuss on this board.
>
> I want to reiterate to everyone that the only "problem" with the kit is
that
> it doesn't come with two small sheet metal screws to mount the antenna to
the
> body panel....which you wouldn't want to do anyhow...as it would be better
to
> bolt it to the body panel. It comes with DETAILED INSTRUCTIONS, and a
DIAGRAM
> to follow to show the assembly of the antenna. It's just a couple of
screws,
> washers, and two mounting brackets. It took me all of two minutes to
assemble
> it and I had never assembled it before. This whole thing has been blown
way
> out of proportion. There is nothing wrong with the kit. We don't make
the
> kit...but....I have recommended to the supplier to put 2 sheet metal
screws in
> the kit in case the user wants to mount it that way to the body panel.
Year to
> date I have sold 172 of these antennas and have not had one complaint. We
> have been selling this particular antenna for years.
>
> Again....there is nothing wrong with the parts used to assemble the
antenna or
> the instructions and diagram that go with it. If there was an issue I
would
> pull the kit and fix the problem.
>
>
> Robert Mata
> Chevy Duty, Inc.
>
>
>
> ----- Original Message -----
> From: Stephen
> To: oletrucks@autox.team.net
> Sent: Wednesday, July 02, 2003 12:09 PM
> Subject: Re: [oletrucks] Problem with Chevy Duty
>
>
> Hello all,
>
> I am another very happy customer of Chevy Duty. There service has been
> great, they offer more of what I am usually looking for and have good
> prices.
>
> Anyone of us can have a specific problem with a specific part. Please
don't
> let this hurt the reputation of my favorite supplier of old chevy truck
> parts.
>
> Thanks for listening,
>
> Stephen Brisken
> 58 Fleetside
>
> ----- Original Message -----
> From: "Robert Mata" <robert@chevyduty.com>
> To: "Bob KNOTTS" <raknotts@qwest.net>; "Donald Simmons"
> <tasimmons@cbnn.net>; <oletrucks@autox.team.net>
> Sent: Wednesday, July 02, 2003 7:06 AM
> Subject: Re: [oletrucks] Problem with Chevy Duty
>
>
> > Again, the instructions are easy to read and they even include a diagram
> that
> > shows the exploded view of the assembly of the antenna. It's actually
> very
> > simple and only took me about two minutes to put it together and I had
> never
> > done one before.
> >
> > Thank you,
> >
> > Robert
> > Chevy Duty, Inc.
> >
> >
> > ----- Original Message -----
> > From: Bob KNOTTS
> > To: Donald Simmons ; oletrucks@autox.team.net
> > Sent: Wednesday, July 02, 2003 8:30 AM
> > Subject: Re: [oletrucks] Problem with Chevy Duty
> >
> >
> > In the military, we had a saying "One AWE S--T cancels 1000 atta boys".
> Goes
> > along with "The bad is remembered forever, the good is fleeting ".
Pretty
> > well true in civilian life too. A vendor may think their instruction
> sheets
> > are fine; but the test is rather us "unskilled mechanics" (read
customers)
> > can understand them. If a customer is confused, then it's the vendors'
job
> > to help by any means available. Don't tell us there's no problem! I
think
> > the acid test would be to take a person out of shipping or admin and
see
> if
> > they can understand the instructions that come with a product and can
> > install it with no technical help. Bob K in PHX, AZ.
> >
> >
> > ----- Original Message -----
> > From: "Donald Simmons" <tasimmons@cbnn.net>
> > To: <oletrucks@autox.team.net>
> > Sent: Tuesday, July 01, 2003 9:31 PM
> > Subject: Re: [oletrucks] Problem with Chevy Duty
> >
> >
> > > Its too bad vendors don't realize the negative effect one little
problem
> > can
> > > have on their reputation. Chevy Duty has been one of the better
vendors
> I
> > > have used over the years and you may want to give them another chance.
> > >
> > > Don Simmons
> > >
> > >
> > > ----- Original Message -----
> > > From: "Carl & Becky Ham" <the_hams@hotmail.com>
> > > To: <Karen.Duff@ctbrad.ang.af.mil>; <old-chevy-truck@yahoogroups.com>;
> > > <oletrucks@autox.team.net>
> > > Sent: Tuesday, July 01, 2003 7:15 PM
> > > Subject: Re: [oletrucks] Problem with Chevy Duty
> > >
> > >
> > > > Karen:
> > > > I just checked a spreadsheet I keep on expenses for my '56 and over
> the
> > > last
> > > > 3 years I've spent over $1,400.00 with Chevy Duty on items costing
as
> > much
> > > > as several hundred down to $1-2. In all my orders I've had very
good
> > luck
> > > > with this company and while I understand your frustration, I would
> > > continue
> > > > talking or emailing them to keep a dialog open so your concerns get
> > > > addressed. I would rank this vendor as one of my favorites (and
I've
> > > tried
> > > > many in the last few years) for price, delivery and customer
support.
> > > >
> > > > You have as much right as any other list member to voice your
opinion
> > and
> > > > should continue to do so. I'm hoping someone monitoring the list
from
> > > this
> > > > vendor will contact you and offer to 'make-it-right'. Don't be shy,
> and
> > > > likewise don't be offended if someone decides to respond negitively
to
> > > your
> > > > comments. That's the price we pay for unrestricted internet access
> and
> > > the
> > > > ability to voice our opinions.
> > > >
> > > > Hoping you have good experiences all around as you work on your
truck.
> > > >
> > > > Carl Ham
> > > > '56 Chevy TF Stepside
> > > > Pontiac, IL
> > > >
> > > >
> > > > >From: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> > > > >Reply-To: Duff Karen ES-19 103 FW/EM <Karen.Duff@ctbrad.ang.af.mil>
> > > > >To: "Oldchevytrucks (E-mail)" <old-chevy-truck@yahoogroups.com>,
> > > > >"oletrucks (E-mail)" <oletrucks@autox.team.net>
> > > > >Subject: [oletrucks] Problem with Chevy Duty
> > > > >Date: Tue, 1 Jul 2003 12:36:05 -0000
> > > > >
> > > > >Since I didn't receive the response I thought I should have, I
> thought
> > I
> > > > >would share my experience with all of you. Let me first say, that
I
> am
> > a
> > > > >newbie, we all know that, so if you feel that this is acceptable,
> well
> > > then
> > > > >you let me know...maybe I shouldn't expect so much from this
vendor.
> > > > >
> > > > >Ordered a new antenna for my 53 chevy...it arrived about a week
> > > > >later...cost
> > > > >49.95... Of course I wanted to install it right away (no
> > > patience)...after
> > > > >reading the directions several times and looking through the parts,
I
> > > > >realized there were some parts missing and then there were some
> > included
> > > > >that I didn't see a place for...Long story short, I called the
> company,
> > > and
> > > > >they said I did receive the right package of hardware...and could
not
> > > > >explain what the extra unknown stuff was for, or why the necessary
> > > hardware
> > > > >was not included...and proceeded to say nicely go to the hardware
> store
> > > and
> > > > >pick up the rest. End of story...for now..
> > > > >
> > > > >so I also sent them an email...just as a friendly reminder of the
> issue
> > > > >asking them to really take the time and look into it and correct
this
> > > > >problem, because there is nothing like waiting for a part and then
> not
> > > > >being
> > > > >able to install it when it arrives because there were parts
missing.
> > > > >
> > > > >I got a response from the same person I had on the phone saying,
let
> me
> > > > >quote "I'm the one that you talked to on the phone the other day,
but
> > > > >thanks
> > > > >for reminding me. I'm sorry that you had such a bad experience with
> > this
> > > > >part. Most all of our products that we sell are nice products, and
> are
> > > > >cheaper than anybody else. Sometimes when you buy from
manufacturers
> > > things
> > > > >after 10 to 20 years , something might slide by without being
> noticed,
> > > such
> > > > >as this part. We will try to do better in the future. Again we are
> > sorry
> > > > >that you had such a bad experience with this part,and I hope you
can
> > feel
> > > > >that you can do business with us in the future." end quote.
> > > > >Maybe I"m old fashioned at my young age, but I would have liked to
> have
> > > > >heard them say...we're fixing the problem and this won't happen
again
> > in
> > > > >the
> > > > >future.....not, most of our products are nice and cheaper... I
did
> > send
> > > a
> > > > >response asking them if they were going to fix this problem or if
> they
> > > were
> > > > >going to continue shipping this product as is... Of course, no
> > > response...
> > > > >Maybe you don't agree with me...that's fine, but if you get
anything
> > out
> > > of
> > > > >this long message, it should be, that you shouldn't order your
> antenna
> > > from
> > > > >Chevy Duty. I know that I'm willing to spend a little extra money
if
> it
> > > > >means good service and good products...so price isn't always the
> > biggest
> > > > >factor!
> > > > >
> > > > >Karen Duff
> > > > >53 3100
> > > > >oletrucks is devoted to Chevy and GM trucks built between 1941 and
> 1959
> > > >
> > > > _________________________________________________________________
> > > > Add photos to your e-mail with MSN 8. Get 2 months FREE*.
> > > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
> 1959
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and
1959
> > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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