I think the bottom line here is we don't want TRF to go out of business, we
really do wish them well, we just want our parts. I don't mind paying a
couple of bucks more for a part if someone has it in stock.
Mark Ascherl
1981 TR8 DHC FI
Raleigh, NC
----- Original Message -----
From: Joe Worsley <worsley@yadtel.net>
To: <Windoseat@aol.com>; <triumphs@autox.team.net>
Sent: Thursday, December 30, 1999 6:41 PM
Subject: Re: TRF and Triumph
>
> I agree that the semi annual TRF bashing is in poor taste. I don't think
> that there are many business that would stock parts like out vintage car
> suppliers do without having a prospec of turning their stock over rapidly.
> I'm sure that many have parts that have been on the shelf 20 years or
more.
> Try that with NAPA, Pep Boys, Advance or many of the other suppliers.
>
>
> I don't think that many of you would care to run a business like that. As
> Ralph Janelli said if TRF goes out there won't be any availability of some
> parts as Charles has many of them manufactured from scratch and tries to
> maintain quality in the part. Try to get some technical advice from many
> of the other vendors. British Victoria only knows how to sell what they
> can order.
>
> As for the back orders I have ALWAYS been told by TRF that a part is out
of
> stock and will be put on backorder. On some occasions they have told me
up
> front that they don't know when it will be available but they will try to
> find it. When you order it's your responsibility to try to find out the
> availability of the part if it's put on backorder and go to another vendor
> if you don't like the answer.
>
> The Coventry Inn is a dream Charles had and has brought it to life. I
> don't know if it makes money or not. I also don't care and it doesn't
> affect my doing business with TRF. Hopefully Charles will continue to
make
> of go of all his business adventures and remain as faithful supplies to
us.
>
> Support the business whether you like the owner or not, he has provided us
> with much to be grateful for and also has some flaws. Flogging the
> business over the internet won't improve on what you are complaining about
> if you don't let him know too. It's pretty simple to sent TRF or any
> vendor your complaint and then post it to the list if you don't see
> improvement.
>
>
> Joe Worsley
> 80 TR8
> Advance, NC
>
> >
> >Reading all these emails about TRF and "world class" customer service is
a
> >hoot! I realize that some of us are young and the rest of us are older
with
> >fading memories, but it's funny to expect a hobby that is based 1960's
> >technology to be handled like Amazon.com!!! If I buy a Mazda I expect
that
> >and more from the manufacturer and parts supplier but my love affair with
my
> >GT6+ isn't based on any of that. So if I have to wait for a part or call
> >around to several suppliers, search the boneyards, beg and borrow that's
> >what I'll do. As far as TRF and Charles Runyon go I've had good luck with
> >everything I've bought from them, I like their style and the Inn was an
> >ambitious project but he pulled it off. We can argue business practices
and
> >marketing until the cows come home but there are examples of entrepeneurs
> and
> >corporate types who succeed and fail with thinking inside and outside the
> >box. Charles is Charles and seems to be a dreamer and a likeable fellow.
He
> >pours his heart out but he has put heart and soul into his business.
Plenty
> >of businesses and people have lost their focus from time to time, but I'm
> not
> >one to "jump ship" when the going gets tough. I prefer people who vote
with
> >their hearts and not with their wallets. I surely didn't buy "Ian" for
it's
> >outstanding investment potential. Triumphs are a hobby and a passion not
a
> >case study for MBA's. The Triumph company wasn't financially sound, why
> >should anyone expect a supplier of parts for a 30 year old marque to be
any
> >different? This is an affair of the heart and Charles has his heart in
> >it......cut the guy some slack.
> >
> >Greg Wolf
> >1970 GT6+ "Ian"
> >KC79746L
> >Bridgewater, Michigan
> >
>
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