Jack;
Your editorial about how Mr. Runyan isn't acting liking a proper
businessman....being upfront and honest instead of hiding his achilles
heel...well, it's enough to make me want to buy parts from him that I don't
even need!
ken shapiro
baltimore
1970 GT6+ KC81872L
----- Original Message -----
From: Radley, Jack <JackR@SHRIVERCO.COM>
To: <Triumphs@autox.team.net>
Sent: Friday, December 31, 1999 9:12 AM
Subject: The Roadster Factory - Business Practices
>
> I have read the posts to this list and have the following observations
about
> TRF from my perspective as a CPA / TR6 owner.
>
> My first experience with TRF came when a friend supplied me with numerous
> catalogs when I bought my TR6 in December 1998. I looked at them all with
> great interest but was shocked by the letter in the front of the TRF
> catalog. I see businesses that are in trouble all the time in my line of
> work, but never have I seen one appeal to its customer base like a
minister
> at the pulpit. The approach Mr. Runyan uses is tacky at best. The last
> thing you want to do in business is expose a weakness. Mr. Runyan almost
> boasts about how bad a condition his company is in. If he quit telling us
> about his daughter's car, the dead chipmunk, and his cash flow problems,
and
> instead instituted a plan to get the business back on track, we would all
be
> better off.
>
> While I have done only a little business with TRF and have not had any
> problems dealing with them, I am dismayed by all the stories about
> back-orders, and shocked by the stories about unissued credits. The
failure
> to issue credits borders on fraud. If these truly are the practices of
TRF,
> no one should do business with them - they deserve to fold.
>
> It seems to me that Mr. Runyan is like a teenager in love. He just cannot
> see the reality of the situation. He needs to take a sober view of the
> situation and get things straightened out. He is his own boss, that is
> true, but he puts his business in the line of fire when he appeals to us
for
> support in the front of his catalogs and then follows up with unethical
> business practices.
>
> Mr. Runyan's most recent publication, with the exception of the
tear-jerking
> introduction is an excellent first step. At the same time, however, what
in
> the world was he thinking when he accumulated some of that inventory? He
> needs to regroup and look at the basics like inventory levels, inventory
> turns, reorder points and reorder quantities.
>
>
>
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