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Re: New Parts Failure

To: Dennis N Culligan <dncullig@us.ibm.com>
Subject: Re: New Parts Failure
From: fred thomas <vafred@erols.com>
Date: Wed, 28 Oct 1998 19:31:52 -0800
Cc: triumphs@Autox.Team.Net
References: <0042900034572197000002L072*@MHS>
Dennis N Culligan wrote:
> 
>   A follow up to my note the other day.  The rear rubber diff mounts that I 
>had
> installed just last month failed after only 800 miles.  Upon removing them 
>from
> the car, the extent of the failure was worse than first thought.  On one, the
> metal 'ears' that the bolts go through were well and truly bent.  The other 
>one
> was worse.  Not only were the 'ears' bent, but the metal had actually broken
> and the rubber was split all the way around.  My mechanic contacted the
> distributor (Moss) and told them of the failure.  They did offer credit for 
>the
> faulty parts.  We have gone ahead and installed polyeurathane bushings that we
> got from British Parts North West - called 'em on Tuesday, told 'em what we
> needed, and had the parts IN HAND by around 10:00 AM EST on Wednesday - That's
> the way to do business!  The new parts are CONSIDERABLY stronger than the
> others - the metal piece that runs across the middle is easily 2x as thick as
> the ones we got from Moss and covers the whole area inside the bushing itself 
>-
> the one from Moss only had a thin lip of metal around the outside (this is
> undoubtedly why it broke).  Forewarned is forearmed, and your mileage may
> vary.  Later...
> 
> Dennis Culligan / '76 TR6 CF57948U / Highland
> ,NY
>                           DNCULLIG@US.IBM.COM


Thats called "Far-East Profit", and the hell with the customer and his 
labor. More and more = especially Moss, is going the "Far-East" route, 
you call and they do not want to listen, they also tell you they are not 
having any complaints, this list sure says different story.


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