On Monday, September 18, 2000 9:49 AM, pRob [SMTP:email@example.com] wrote:
> I found out, close to the end of
> a narrow dead-end street, that the trailer would not roll backwards.
As I'm sure others have explained by now, that is normal behavior for a trailer
with surge brakes. Trailer brakes are required by law in most places, and the
alternative to surge brakes is electric brakes with a controller fitted to the
tow vehicle. Since most trailer renters are unwilling to modify their
vehicles, almost all rental trailers have surge brakes.
Seems to me that U-haul went a long way out of their way (even giving you a
free rental) for what was basically your ignorance. If you rent something, you
are expected to know how to operate it ...
I'm not especially trying to defend U-haul, the clerk should have known better
than to tell you anything (it's not their responsibility to educate you on how
to operate the equipment), just pointing out that the fault was not entirely
Randall - who's BTDT, but didn't blame U-haul