Hi Jim:
I agree with you. I have been dealing with TRF since it opened, over 20
years ago. I have always found them to be honest, fair, and making a
great effort to please me, their customer. Charles has always been a
little late in embracing technology. I believe he is still doing most of
his back office paper work with a pencil and that is probably what is
going on here. It's not right but it's probably what is happening. Until
he is up to speed the best way to handle your problem is to contact the
credit card company. Meanwhile, remember that Charles has been a friend
to our sports car club community for many years. Lets not be so quick to
vilify him.
Jerry Judge
Jim Hill wrote:
>
> Larry Miceli wrote:
>
> > IMHO, I have delt with TRF for many years anh have NEVER run into
> > anything like this. In fact, when I have had the occassional problem ,
> > they even overnighted a part to me, at their expense, so I could get the
> > car to a show.
> >
> > I would call and ask to speak to John Swauger. He should be able to get
> > things corrected.
>
> My experience has been the same as Larry's and my advice would be the same.
>
> I've returned parts that I discovered I couldn't use, or that were wrong for
> some reason, many months after I'd gotten them - with no question and no
> hassle. And without having the bill re-calculated if the return meant that
> my original order didn't meet the minimum dollar amount for whatever
> discount had been in effect when I sent in the original order.
>
> Backordered items are sometimes a problem, but you can always cancel the
> order and go elsewhere. Everything I've ever put on backorder has been
> delivered eventually (and there's no shipping charge on backordered
> merchandise).
>
> I suspect (and I hope) that the original problem that led to this discussion
> was an "insolated isodent" :-)
>
> Jim Hill
> Madison WI
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