I've been a TRF customer on and off since 1985 and am a satisfied customer. I
also use Moss, VB,
and BPNW for parts but the bulk of my parts come from TRF. I buy a lot of
parts (rolling resto) and I return
a measurable percentage of them for various reasons. Their return policy is
excellent. On one occasion I didn't
receive a physical credit memo until a couple of months after I had _spent_ the
refund on something else.
Perhaps they have a problem with one of their internal systems.
As far as delays getting a core charge refunded, my only bad experience was
with Rimmer- they
apparently 'forgot' to refund me the substantial core charge for a set of
rebuilt Lucas fuel injectors.
I faxed them about the problem after a couple of months of no credit on my
statement.
They responded with immediate refund, and I'm sure some of the delay was due to
international
shipping/customs of the returned items.
-Erik (who's glad he has a choice of parts suppliers)
At 11:27 AM 9/30/99 -0700, you wrote:
>
>
>>From: RaceF1@aol.com
>>Reply-To: RaceF1@aol.com
>>To: mcline@substrates.com, triumphs@autox.team.net
>>Subject: Re: TRF Nightmare & Credit Card charges
>>Date: Thu, 30 Sep 1999 12:33:14 EDT
>>
>> I can't understand why anybody would order anything from the roadster
>>factory anyway.
>
>there prices are the third best behind moss and vb and they never have
>>anything in stock!
>>
>> Brian Ichter
>
> Gee, Brian... Do you want a list???
>
> They are Triumph people. (the others treat TRs as "also rans").
>
> They take time to answer even stupid questions (As a first time TR
> restorer my rebuild would have been a lot harder without their
> technical input).
>
> They have various no "longer available" parts remanufactured
> (There are plenty of TR6s running around on good frames that TRF
> cared enough to pioneer remanufacturing).
>
> They have knowledgible people answering phones and will tell you
> if something is out of stock and about when it will come back in
> if they can. All you have to do is ask.
>
> I could go on, but your line "there prices are the third best
> behind moss and vb" says it all". For you "COST" is the prime
> consideration. Baskin Robbins stores have a sign the reads
> something like:
>
> "There is nothing made that an unscrupulous man can make a litte
> shoddier or cheaply. Those people who consider price alone as
> their only consideration are this man's lawful prey..."
>
> I have been a TRF customer since 1985. Sure I'll patronize the
> others if I'm in a hurry and TRF is out of stock and I can't wait.
> But you know the first call I'll make before going elswhere will
> be to Armagh, PA.
>
>Greg Petrolati Champaign, Illinois
>1962 TR4 (CT4852L)
>
>That's not a leak... My car's just marking its territory...
>
--
Erik Quackenbush, V.P. Operations, Midwest Filter Corporation
1-847-680-0566 fax: 1-847-680-0832 http://www.midwestfilter.com
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