>> When I hear stories of BPNW and other vendors immediately
>> sending correct parts when a defect is reported it makes me
>> wonder about TRF's seemingly hard line approach to these
>> matters. I have never heard of TRF immediately sending out
>> the correct part. This is especially odd in light of their
>> constant pleas for us to support their company (and only
>> their company) since they are the only ones who truly
>> support our cars.
> However, you brought up more general concerns with TRF and
>their return / defective parts policy. I think that the
>reason that you haven't heard many good stories is that what
>happens is people generally tend to voice the bad experiences,
>but not the good ones. In that light, I'll describe the two
>cases in which I've had to exercise TRF's return / defective
>parts policy.
Peter,
I have to agree with Ken. There were a couple
times when I called TRF's customer service and
played the "parts passing in the night" game.
I'm happy with their service so I never complained
about it.<G> Of course the problem was that one
of the sale catalogs had the wrong part number
listed.
Bob
bob.wilson@dssc.slg.eds.com
'74 TR6
|