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Re: Harbor Freight problems

To: Paul Root <>
Subject: Re: Harbor Freight problems
From: Tab Julius <>
Date: Wed, 11 Dec 2002 11:28:37 -0500
Actually there's a specific set of laws regarding what you're allowed to do 
(and what they're required to do) in the case of a backorder.  If it's 
going to be more than 30 days (unless previously indicated, like "expect 4 
to 6 weeks for delivery) then they have to notify you of the backorder, and 
there's specific rules about what they can and can't charge, and if you're 
notified later about a backorder you are allowed to cancel, and so forth - 
ask the consumer protection bureau in your state.  You're not at 30 days 
yet, but maybe you should walk over to their other office and bang on the 
counter a little bit... ? :)

At 10:24 AM 12/11/02, Paul Root wrote:
>Has anyone had any trouble ordering from Harbor Freight?
>We ordered a few things from them in November, and nothing has
>shown up. So we called, and they had charged us the full amount of our
>order on Nov 25,  when they said they shipped 2 of the 3 things. They
>also won't  do anything to search for a lost package until after 14 working
>I think 14 working days isn't until next Monday. It's pretty
>frustrating. Especially,
>considering they just opened a store in N.E. Minneapolis just a few
>miles from
>my office. It opened after we ordered. We got the grand opening flyer
>like the
>day after our order.
>You know, reputable companies don't charge you for backordered items
>until they ship.
>Paul T. Root                    E/Mail:
>600 Stinson Blvd, Fl 1S         PAG: +1 (877) 693-7155
>Minneapolis, MN  55413          WRK: +1 (612) 664-3385
>NIC:    PTR                     FAX: +1 (612) 664-4779

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