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Re: Moss Motors?? what about Roadster Factory!

To: Tab Julius <>
Subject: Re: Moss Motors?? what about Roadster Factory!
From: Linda Gaubert <>
Date: Wed, 01 Dec 1999 14:09:26 -0500
What is frightening to me in this "you are in line" scenario is that the
most likely reason is that they do not have the cash to cover the
deduction which will hit their bank account when the process the
transaction.  Coupled with the constant whining about costs and begging
for capital, as well as stories about ridiculous lead times for delivery
on sale items, my financial management background smells a serious cash
flow problem.  If I could not touch it and carry it out the door with
me, I would be wary!!!!!!!

Ed Gaubert
70 MGB
60 MGA
68 Morris Minor

Tab Julius wrote:
> To process a credit card refund, the company posts a refund instead of a
> charge.  It takes no more time to get on your statement than a regular
> charge does.
> It does, however, come out of the company's account.  If they are saying
> you are "in line" or "on schedule" it means that they have never posted the
> refund, either because they're disorganized or because they don't want to
> give up the money just yet.
> In the old days, people would do paper slips and mail them in, and they
> could send it in right away but it would still take a while to get on your
> statement.
> But nowadays nearly all merchants are now on an electronic processing
> system, charges and refunds are posted instantly, and reconciled usually
> that night, certainly that week.
> It sounds like they have not issued the refund at all.  Contact your card
> company to dispute the charge.
> - Tab
> At 09:21 AM 12/1/99 EST, wrote:
> >I have been debating whether to voice this on the list but it is still
> >gnawing at me so hear goes.  I bought a carpet kit from the roadster factory
> >at the Twist party back in August for my 78 B with tan and black interior.
> >They had one in stock at the store and was listed as being correct for my
> >car.  I paid with a credit card at the party and they promptly sent me the
> >kit.  Upon arrival I opened it an immediately discovered it was wrong.  My
> >guess it is for a much earlier B. I called and notified RF that I was
> >returning it.  No Problem they said, credit will be issued upon arrival.
> >My credit card statement came, the charge hit in September.  The October
> >statement came, no credit posted yet.  I call RF and speak with Joanie, no
> >problem she says I am on schedule for the refund.  My November card
> statement
> >arrives still no credit.  I call RF again, speak with Joanie again, she says
> >speak with John Swagger, I speak with John and he says I am inline for the
> >credit, and these things take time.  When asked he could not even tell me
> >when a credit would be issued.  It has been 12 weeks and upon further
> >quizzing John final said I'd be issued a refund on Dec 16,
> >I am no credit card transaction expert but something is wrong here.  Because
> >I did not dispute the charge immediately (I'm a trusting soul) I have paid
> >interest on the price for two months plus the shipping charges to return the
> >kit.  Money is not everything but what really gets me is the total lack on
> >desire from John Swagger to keep a customer happy.
> >I noticed in their Christmas Idea Book they are searching for investors to
> >raise capital.  After investing 300 bucks for a carpet kit with them and
> >getting nothing in return but the run around I'd be hard pressed to invest 2
> >hundred grand! And if asked by a potential investors I'd steer them to an
> >internet start up.
> >
> >I have dealt with Moss a many occasions and the Roadster Factory a few
> time.
> >But after this adventure with RF, I've installed Moss's number on my speed
> >dial.
> >
> >Can't do two hundred grand but hear my 2 cents worth!
> >
> >I feel better now.
> >
> >Steve Petrosky
> >58a, 78b
> >
> >
> >
> >
> >
> >
> >

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