Message text written by "Fred Thomas"
>Listers, these are a couple of business practices I recently encountered
and
>am not sure I like dealing with these people again, so your thoughts or
>comments.
>
># 1- I can repair it for you in 5 to 6 weeks or you pay a 25.00 fee and
I'll
>get it back to you in 3 days. What about the other people that are waiting
>5/6 weeks, is this fair to them, why not just charge 25.00 more in the
first
>place
Typical expidite charges. To cover overtime expenses. Anyway, you'd
expect topay extra for additional service.
># 2- I do not issue a refund on return parts, only credit toward your next
>purchases.
This is typical low life attitude. Good reason to avoid him if possible.
># 3- I charge a 25% restocking fee on all returned parts !!!
Many parts counters do this. But if he doesn't refund money lumping this
on top is just additional insult.
If I were in business I might institute these types of things but I would
wave them in all cases excep for my "problem" customers. I wouldn't
implement them across the board.
Just my opinion.
Dave
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